Dell DJ Site - Computer does not detect DJJ

06-14-2004, 11:41 AM	#1
ashlewis2 Registered User Join Date: Jun 2004 Player: Posts: 2	Computer does not detect DJJ Can anyone please help!!!! I just purchased a used Dell DJ 15GB and I am having problems trying to get my computer to recognize the darn thing. I switched cables, switched ports, reinstalled Dell DJ drivers, USB drivers and the whole shot. I have turned this website upside down looking for an answer. Does anyone have any suggestions or answers?

06-14-2004, 12:14 PM	#2
Money4me247 Registered User Join Date: May 2004 Location: in a building Player: Dell DJ 20G Posts: 349	Had problems just like that. Even once in a while, my laptop wouldn't recongize my DJ. Really weird. I just restart my computer. Try closing all unnessary programs when you connect. Try turning the computer on with the DJ connected and powered on (and drivers installed). Try turning the computer on with the DJ connected and powered off. Call customer service if nothing at all works, and just get a replacement or refund. __________________ All I'm asking for is a chance to prove that money can't buy happiness...

06-14-2004, 12:18 PM	#3
Money4me247 Registered User Join Date: May 2004 Location: in a building Player: Dell DJ 20G Posts: 349	Oh, and did you connect the DJ before finishing installing the drivers. You're not supposed to connect the DJ until everything has been installed. __________________ All I'm asking for is a chance to prove that money can't buy happiness...

06-14-2004, 02:03 PM	#4
tbrown4 Registered User Join Date: Jun 2004 Player: Posts: 8	Try hitting the manual reset switch on your DDJ (stick a paper clid end into the tiny hole on the side). That worked for me when I had a similar problem. It just restarts the system, rather than suspending it like the power button. All HDD contents will remain intact.

06-15-2004, 09:17 AM	#5
micah356 Registered User Join Date: May 2004 Player: Posts: 7	Lately, DJ Explorer has not been working. I connect my DJ, and the computer detects it just fine. When I start up DJ Explorer, it looks ok, shows that the DJ is connected. But, when I double click on the DJ, nothing happens. My DJ still works with Musicmatch and WMP, but I prefer to use DJ Explorer. Any suggestions?

06-15-2004, 02:14 PM	#6
ashlewis2 Registered User Join Date: Jun 2004 Player: Posts: 2	I have tried everything that you guys suggested short of calling Dell. Are there any other suggestions that anyone can offer before I call these people?

06-15-2004, 04:18 PM	#7
Jammin1 Registered User Join Date: Mar 2004 Location: Toronto, Canada Player: Dell DJ15 Posts: 229	what about a disk cleanup. that worked for me. __________________ -Ben ... Dell DJ 15 ... Free Space 12.2 GB ... Song Count 500 ... Album Count 69 ...

06-17-2004, 01:11 AM

Money4me247

Registered User

Join Date: May 2004

Location: in a building

Player: Dell DJ 20G

Posts: 349 Money4me247 is on a distinguished road

Quote:

Originally Posted by micah356

Lately, DJ Explorer has not been working. I connect my DJ, and the computer detects it just fine. When I start up DJ Explorer, it looks ok, shows that the DJ is connected. But, when I double click on the DJ, nothing happens. My DJ still works with Musicmatch and WMP, but I prefer to use DJ Explorer. Any suggestions?

Oh yeah. For some strange reason, nothing ever happens when you click on the DJ icon. Here is how to solve the problem: Open my Computer. Click on the Folder button which is right next to the search button (right under Tools/Help in the Standard toolbar). Now a window panel should pop up on the left hand side of the My computer Window. (Shortcut: Windows key + E) Click Dell DJ Explorer. And you should get in.

Quote:

Originally Posted by ashlewis2

I have tried everything that you guys suggested short of calling Dell.

Are there any other suggestions that anyone can offer before I call these people?

Just call. If you did everything that you can think of and our suggestions didn't help, you might have just had recieved a defective DJ and there's nothing anyone can do. Dell will give you a replacement.

Quote:

Originally Posted by Jammin1

what about a disk cleanup. that worked for me.

Well, if you never had this problem to begin with, then not doing anything at all would help too.

__________________
All I'm asking for is a chance to prove that money can't buy happiness...

Last edited by Money4me247 : 06-17-2004 at 01:22 AM.

06-17-2004, 01:23 AM	#9
Money4me247 Registered User Join Date: May 2004 Location: in a building Player: Dell DJ 20G Posts: 349	Oh, just had another idea. Try plugging your DJ to your computer and doing the reset... __________________ All I'm asking for is a chance to prove that money can't buy happiness...

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